![]() ![]() Demonstrate Everyday Excellence in the Quest Behaviors Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five (5) Guiding Principles.Document and provide appropriate client satisfaction information to Logistics Management.Communicate any deficiencies with equipment. Properly care for and maintain company equipment including scanners, telephones, vehicles etc.Meet all training requirements in a timely manner as assigned.Attendance and punctuality in meetings and training sessions.Keep route information, sequencing and all client notes up to date.Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.The RSR is required to notify Supervisor and/or Team Leader of service issue for a next morning follow up. Place Door Hanger for Daily clients who regularly provide specimens but none are available at scheduled pick up. Place Door Hanger for will-call clients with no specimens out.Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.Follow route as scheduled/sequenced while allowing for will-call stops and special pickups. ![]() i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc. Ensure route is started with proper equipment tools.Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.perform multiple routes primarily on the same shift, perform pack and ship duties for flight, etc. The Specialty RSR will perform many of the same duties and responsibilities as the RSR role however, will also perform specialty duties with accountabilities as deemed appropriate by Regional need e.g. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results. OverviewThe Specialty Route Service Representative is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. ![]()
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